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Customization Guide
Customization Guide
Customization Options
Customize your designs with character illustrations, logos, backgrounds, limited-edition numbering, and more. Pantone, CMYK, and RGB colors are supported, with color proofing available.
File Requirements
AI, PDF, and layered PSD files are preferred. JPG and PNG files are also accepted, with vectorization assistance available. A resolution of 300 DPI or higher is recommended.
Quantity & Variations
Tiered discounts are available for bulk orders, with quantity tiers varying by product. Custom serial numbers and blind box combinations are also supported.
Packaging & Extras
Choose from cardstock backboards, tin boxes, gift boxes, blind box sets, and more. Add QR code cards, lottery tickets, instruction manuals, and other promotional materials.
Pricing & Invoicing
Pricing depends on materials, craftsmanship, and order quantity. VAT special invoices are available, and exclusive discounts are offered to long-term partners.
Submit Your Designs
Upload your designs online or send multiple images, compressed files, PSDs, or cloud storage links. Our dedicated team provides ongoing support and design feedback.
Order Fulfillment Process
Order Fulfillment Process
- Submit Design Draft / Concept Sketch → Confirm requirements and materials.
- Prototype Sampling (if needed): Approximately 5-7 days for sampling and effect confirmation.
- Mass Production: 7-20 days, depending on the product and quantity.
- Quality Inspection, Packaging, Labeling & Quantity Verification.
- Shipping: Options include DHL/FedEx/UPS/Sea Freight/Air Freight. We provide logistics tracking and customs clearance assistance.
Logistics Service
Logistics Service
DHL / FedEx /UPS international express (5-15 business days); domestic SF Express/ZTO Express. Sea freight/Air freight LCL (Less than Container Load) is supported. We provide estimated customs clearance times and tariff guidance.
After-Sales Support
After-Sales Support
We offer free re-production or refund for items received damaged or with quality issues. Returns or exchanges are generally not accepted for non-quality reasons. Please inform us in advance if secondary processing is required.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
From Design to Delivery
Share your product ideas, quantity, size, and preferred materials or finishes. We’ll provide a personalized quote based on your needs.
Prepare your artwork using our templates or your own design files. Our team can help refine your designs for production.
Submit your designs and review the production drawings we prepare. Production begins once you approve the final details.
We manufacture your products with care and conduct quality inspections. Photos or videos are provided for your review before shipping.
Your order is carefully packed and shipped using a suitable delivery method. Special shipping requests can also be discussed with our team.
Clients Love Us
Yuriico
"The whole experience was absolutely wonderful 💖 They were so sweet, attentive, and communicative throughout the entire process. Such lovely people 😭💕 and the quality is sooo good ✨......"
Sunnysartcove
"The quality was fantastic, the size and art colors were perfect. I was worried that the colors might either be desaturated or overly saturated but it turned out perfect like it was in my iPad! Would 100% order again......"
Honeyfoxs
"I had such a great experience collaborating with lollipopins! I ordered standees, keychains and buttons, receiving examples beforehand was super helpful. Whenever i needed help or wanted to make changes, they were so kind and helpful through the whole process. ......"
Cristal Liso
"The products look so beautiful and perfect as they always do!
It is not the first time I do an order with them and as the other times everything is perfect!
I am so happy and can't wait for the next order ^^ "
Agnes
“......they helped me through all the process, it was my first time ordering tote bags, and I was a bit confused but they helped me a lot. The totes are amazing, the colours are bright I will sure order again, the final product is exactly what I have in mind.”
Abdulmuhsin Alhassan
“......I had almost a rush order and Iris worked and communicated with me and guided me to achieve the result I wanted and even better! The keychains turned out so clean and great!......”
Nick Rees
"Lollipopins were extremely responsive with their messages, offered me good options for the project that I was thinking of and shipped quickly after payment. Will definitely use them again :) "
Miss Coquette
"I truly found the experience with Lollipopins amazing; the products are of very good quality and durable. Everyone asks me where they're from, and I answer, "Lollipopins!" I really like the products and have been pleasantly surprised since I opened the package."
Allen Juan
“......the quality is absolutely stunning, once i had everything in my hands i completely fell in love with it, my drawings look amazing there is no blur even for the ones that are extremely tiny like the phone charms. ......”
Camila Gormaz
"I have tried a lot of different manufacturers these past few years, and I decided to try Lollipopins because they have a lot of products I haven't seen anywhere else. Every product arrived in perfect condition, and communicating with them was super easy."
FAQs
What is the Minimum Order Quantity (MOQ)?
What is the Minimum Order Quantity (MOQ)?
The MOQ varies for each product design. Higher quantities qualify for greater discounts. Designs can be split across multiple product types based on the project.
Can I request a sample first?
Can I request a sample first?
Yes, sample costs can be deducted from the subsequent bulk order. The sample production cycle is approximately 5-7 days.
Do you support OEM / ODM / Private Labeling?
Do you support OEM / ODM / Private Labeling?
Yes, we provide labeling, packaging, and instruction manual production services according to your brand specifications.
Quality issues?
Quality issues?
We provide complete quality inspection reports and packaging records. If quality issues occur, we offer free replacements or refunds.
Modify or cancel orders?
Modify or cancel orders?
Modifications are supported before sample confirmation. Cancellations after mass production will incur charges based on actual costs incurred.
Who handles shipping, customs clearance, and tariffs?
Who handles shipping, customs clearance, and tariffs?
DAP terms are default, meaning the customer is responsible for shipping and tariffs. DDP solutions with customs assistance can also be provided upon request.